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IQGen App Support

Help for the IQGen mobile app. Version 1.0 is available on iOS in the United States. Android is coming soon.

Available on iOS in the U.S. · Android coming soon

Contact us

App and account support

support@iqgen.energy

Deal support is monitored 24/7.

General and privacy inquiries

info@iqgen.energy

Data requests and security concerns.

Office hours

Mon to Fri, 9:00 AM to 5:00 PM

Sat 10:00 AM to 3:00 PM. Sun closed.

Mailing address

IQGen, LLC

8 The Green, Suite B, Dover, DE 19901

Do I need an account?

Yes. The IQGen app is a workspace for IQGen partners and staff, so it requires an existing IQGen account. Sales representatives, company admins, referral partners, loan officers, EPC contractors, accounting executives and homeowners each see only the deals and data their role allows.

If you do not have an account yet, you need an invitation link from your company admin or your IQGen contact. Email support@iqgen.energy if you are not sure who to ask.

Common questions

I cannot sign in. Use the same email and password as the IQGen web portal. Use Forgot Password on the sign in screen to reset it. Homeowners sign in through the homeowner option, not the staff login.
My session keeps expiring. For security, the app signs you out after a period of inactivity and warns you first. Sign in again to continue.
I am not receiving notifications. Turn on Push in Settings inside the app, then allow notifications when iOS asks. Also check Settings, Notifications, IQGen on your device.
My data looks empty. Pull down to refresh. If it stays empty, sign out and sign back in so the app can get a fresh session.
I want my account or data deleted. Email info@iqgen.energy and we will process the request.

Requirements

iPhone running iOS 15.1 or later.
A U.S. App Store account. Version 1.0 is published on the United States storefront only.
An internet connection. The app reads live data from your IQGen account.

Legal

IQGen is a technology platform. It is not a lender, and it does not provide financial, tax or legal advice. Financing products are offered by third party financial institutions and are subject to their approval and terms.